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Tinko Projects — Terms of Service

These terms cover every service I offer. Part A applies to Google Review Management, Part B to one-time projects (websites, online booking and quotes, AI assistants and automations) and their monthly plans, and Part C to everything.

Part A — Google Review Management

1. What's included

  • Replies to every new Google review within 2 business days, written in your business's voice.
  • In the first month, replies to the reviews from the last 90 days that don't have one yet.
  • Replies to 1- and 2-star reviews are sent to you for approval before they're posted. During the first week, every reply is sent for approval.
  • A short monthly report: new reviews, replies posted and your current rating.
  • Replies in Spanish when a review is written in Spanish.

2. What's not included

  • Removing reviews. Only Google can remove a review. If a review clearly breaks Google's policies, I can report it, but there's no guarantee it will be taken down.
  • Writing reviews, buying reviews, offering incentives for reviews, or asking only happy customers for reviews. These go against Google's rules and U.S. law.
  • Other platforms (Yelp, Facebook, etc.), unless we agree on it in writing.

3. Your part

  • Add me as a Manager on your Google Business Profile. You stay the owner at all times: a Manager can't remove your profile, add or remove people, or take ownership, and you can remove my access anytime.
  • Fill out the short onboarding form so replies sound like you.
  • Let me know about sensitive situations (legal disputes, injuries, health or safety complaints, refund disputes). I won't reply to those without your approval.

4. How replies are written

  • Replies never share a customer's personal information, never admit legal fault, and never promise refunds or discounts on your behalf.
  • Complaints are acknowledged and taken offline, with the contact method you choose.
  • You can edit or delete any reply at any time.

5. Price and payment

  • The monthly fee agreed by email, in U.S. dollars, billed in advance on the same day each month.
  • Founding rates stay the same for as long as your subscription is active.

6. Cancellation

  • No contract. Cancel anytime by emailing lucas@tinkoprojects.com.
  • The service continues until the end of the month you've paid for. Partial months are not refunded.
  • After cancellation, my Manager access is removed within 2 business days (you can also remove it yourself at any time).

7. Access and data

  • Your Google Business Profile access is used only to read and reply to reviews. I won't change your business information without your written OK.
  • Your reviews, replies and customer information are yours and are never shared or sold.

8. Results

  • Replying to reviews helps how customers see your business, but no specific rating, ranking or number of customers is guaranteed.

Part B — One-time projects and monthly plans

1. Proposal

  • Before any work starts, you get a written proposal with what's included, the timeline and a fixed price.
  • Anything not in the proposal is quoted separately before I do it.

2. Payment

  • 50% when you accept the proposal, to start the work, and 50% when the project is delivered, before it goes live.
  • Prices are in U.S. dollars.

3. Changes

  • Up to 2 rounds of changes are included. Additional changes or new features are quoted separately.

4. Your part

  • Send the information the project needs (texts, photos, prices, business details) on time. Timelines start once I have it.
  • If a project is on hold for more than 30 days waiting on information from you, I may close it. The first payment covers the work already done.

5. Ownership

  • Once the project is paid in full, the website, its content and the domain are yours.
  • I may show the project in my portfolio, unless you ask me not to.

6. Hosting and accounts

  • Your website runs on your own hosting account and your own domain, in your name. I give you simple step-by-step instructions to set them up, and you add me as a collaborator so I can publish and maintain it.
  • Third-party services (hosting, domain, booking tools, AI services, WhatsApp or online store platforms) are billed by those providers directly to you, under their own terms.

7. Monthly plans

  • Website maintenance ($50/month): small updates (hours, text, photos), checking that your site is working, and help with anything technical. New pages or features are quoted separately.
  • AI assistant plan: keeps the assistant running, updated with your business information and adjusted when needed.
  • Monthly plans are billed in advance, have no contract and can be canceled anytime by emailing lucas@tinkoprojects.com. The service continues until the end of the month you've paid for.

8. Results

  • I'll build exactly what's in the proposal, but no specific number of customers, bookings or sales is guaranteed.

Part C — For all services

1. Payment methods

  • Preferred payment methods: bank transfer (ACH) or Zelle. Card payments are also available on request.
  • If a payment is more than 7 days late, the service or project is paused until it's paid.

2. Your information

  • Any access you give me is used only for the work we agreed on, and you can remove it anytime.
  • Your information and your customers' information are never shared or sold.

3. Changes to these terms

  • Any change to these terms will be sent by email at least 30 days before it applies.

4. Contact

Lucas Pesqueira — Tinko Projects
Monseñor Piaggio 55, 1st Floor, Avellaneda (1870), Buenos Aires, Argentina
lucas@tinkoprojects.com